Returns and Refunds

RETURN N DAMAGE POLICY

Versatile aims to offer quality, well-made, and beautiful pieces. We aim to provide a high level of customer service with our returns policy. We aim to secure your items with sufficient protective packaging and deliver them with a reputable courier to arrive in perfect condition. We encourage you to inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order.

** Customers must inform us about damages within 14 days of receiving the product. Failure to notify within this time frame may result in ineligibility for replacement or claims.

Return policy is applicable when:

  • If you get goods in a damaged condition.
  • If you get goods in a damaged condition, then the customer must do:

Before accepting the delivery of your goods from the courier/shipping company, please check your goods to ensure they have arrived in good condition without any damage. If you find any damages on the carton, then before signing the receipt, open the packing in front of the courier person and check it. If the product is okay, sign the receipt and take delivery. If you find any damage, then you must do the following:

  1. Refuse to accept delivery. If you notice visible damage upon delivery, you may refuse to accept the product and notify us immediately. Alternatively, if you accept the delivery and later find damages, please follow the steps outlined below to initiate a claim.
  2. If you accept delivery. If for any reason you are unable to open the parcel in front of the courier person and you accept delivery, and after opening the parcel, you find damages, then:

 

Call the courier company and update them that you received damaged goods. Also, update us immediately. Take images of all five sides of the product (Front, Back, Side First, Side Second, and Top), along with close-up images of the damages. Send these images to us via email immediately. We will update the insurance company with these damage images and file an insurance claim. They may also contact you for a survey of the damaged product and prepare a report on the damage. According to the insurance company’s assessment, the claim process will proceed as follows:

(I) If the damage is small and repairable, we will provide the necessary materials for repair. Once the repair is completed, send us the repair invoice. After the insurance company approves the repair cost, we will reimburse the repair expenses.

(II) If the damage is significant and not repairable, notify us immediately and send all required images. We will forward this information to the insurance company. If the damage is confirmed to be irreparable, the insurance company may require the product to be destroyed completely. You will need to send us images of the destroyed product, which will be forwarded to the insurance company for claim approval. Once the claim is approved, we will arrange for a replacement.

(III) Rather than the above, we also welcome resolving matters at a mutual level.

Special Note for Mirror Items: For mirror items, we take utmost care in packaging. However, due to insurance limitations, we cannot process claims for breakage of mirrors alone. For damage to the mirror frame or the entire product, please follow our standard return and claim procedure.